No emails

Discussion about BCA's Internet Hosting Service
barry
Posts: 7
Joined: Sun 25 Jan 2015 18:16

No emails

Post by barry » Wed 04 Jul 2018 17:03

Is there any problems with the servers as I do not appear to be receiving any emails through my domain name. Anyone who trys to send me a email is getting this response

The response was:

550 The mail server could not deliver mail to my email address. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

David Cooke
Site Admin
Posts: 299
Joined: Thu 29 Dec 2005 23:22
Location: Axbridge, Somerset, UK

Re: No emails

Post by David Cooke » Wed 04 Jul 2018 20:58

Hi Barry,

There was a problem yesterday. The BCA webserver was under considerable load because of the interest in the British Cave Rescue Council site due to the Thailand cave rescue.

The BCRC site is hosted on the BCA Server. I moved the BCRC site to a separate server to isolate the problem. The BCA server returned to normal about 19:00 yesterday.

If you are still having problems please let me know.

Cookie
Dave Cooke
BCA IT Working Party, BCA Web Services, National Cave Registry Co-ordinator, CSCC Webmaster

barry
Posts: 7
Joined: Sun 25 Jan 2015 18:16

Re: No emails

Post by barry » Wed 04 Jul 2018 22:30

Still cannot receive emails sent to my domain address. My wife who also has a domain name through the BCA is also experiencing the same issue.

David Cooke
Site Admin
Posts: 299
Joined: Thu 29 Dec 2005 23:22
Location: Axbridge, Somerset, UK

Re: No emails

Post by David Cooke » Wed 04 Jul 2018 22:41

OK, I'll take a closer look.
Dave Cooke
BCA IT Working Party, BCA Web Services, National Cave Registry Co-ordinator, CSCC Webmaster

barry
Posts: 7
Joined: Sun 25 Jan 2015 18:16

Re: No emails

Post by barry » Wed 04 Jul 2018 22:56

David Cooke wrote:OK, I'll take a closer look.
Thank You, have you tried sending me a test email, then the reply might give you some idea of the problem.

David Cooke
Site Admin
Posts: 299
Joined: Thu 29 Dec 2005 23:22
Location: Axbridge, Somerset, UK

Re: No emails

Post by David Cooke » Wed 04 Jul 2018 23:10

I think I have spotted the problem.

I've sent an email to you Beacon Images address.
Dave Cooke
BCA IT Working Party, BCA Web Services, National Cave Registry Co-ordinator, CSCC Webmaster

barry
Posts: 7
Joined: Sun 25 Jan 2015 18:16

Re: No emails

Post by barry » Thu 05 Jul 2018 17:25

All working great again. Thank You for sorting it out.

David Cooke
Site Admin
Posts: 299
Joined: Thu 29 Dec 2005 23:22
Location: Axbridge, Somerset, UK

Re: No emails

Post by David Cooke » Thu 05 Jul 2018 18:28

Thank you for your patience. :D
Dave Cooke
BCA IT Working Party, BCA Web Services, National Cave Registry Co-ordinator, CSCC Webmaster

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